Last updated: June, 2023
Thank you for shopping at The Story of 2020 (Stay Curious). We strive to provide you with high-quality books and excellent customer service. However, we understand that there may be situations where you may need to request a refund. This refund policy outlines the terms and conditions for refund requests.
1. Refund Eligibility
1.1 Physical Books (Hard Copies)
We accept refund requests for physical books (hard copies) under the following circumstances:
- The book is damaged or defective upon receipt.
- The wrong book was delivered to you.
- The book received does not match the description on our website.
1.2 Digital Copies
Due to the nature of digital products, we generally do not offer refunds for digital copies. However, exceptions may be considered in the following cases:
- Technical issues prevent you from accessing or downloading the digital copy.
- The digital copy received is different from the description on our website.
2. Refund Process
2.1 Physical Books (Hard Copies)
If you believe you are eligible for a refund for a physical book (hard copy), please follow these steps:
- Contact our customer support look@thestoryof2020.com, within 7 days of receiving the book, providing your order details and a clear explanation of the issue.
- Our customer support team will assess your request and guide you through the return process if necessary.
- Once we receive the returned book and verify its condition, we will process your refund within 14 days.
- The refund will be issued to the original payment method used for the purchase.
Please note that the refund amount may exclude any shipping charges unless the return is due to an error on our part.
2.2 Digital Copies
If you believe you are eligible for a refund for a digital copy, please follow these steps:
- Contact our customer support look@thestoryof2020.com, within 7 days of your purchase, providing your order details and a clear explanation of the issue.
- Our customer support team will assess your request and work with you to resolve the issue.
- If a refund is approved, it will be processed within 14 days.
- The refund will be issued to the original payment method used for the purchase.
3. Non-Refundable Items and Services
The following items and services are generally non-refundable:
- Shipping charges (unless the return is due to an error on our part).
- Gift cards or vouchers.
- Membership fees or subscriptions.
4. Contact Us
If you have any questions or need further assistance regarding our refund policy, please contact our customer support team at look@thestoryof2020.com. We are here to help!